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We pre-booked our tickets before we left the UK and easily found the desk at Florence Station when we arrived from Pisa. The agent was very smiley and helpful, gave us our map and gave directions to the pick up point. We headed straight for the viewpoint over Florence on the bus which is quite a sight. We chose to walk downhill from there back into the city and have a wander. After a while we were exhausted by the heat and hopped back on the bus. The confusing part is that the commentary was out of sync with the points of interest! I never saw any of the sights being mentioned!
The best way to cover the city specially for those who are on one day trip ..